The school should always be your first point of contact. Schools need to know if you have any concerns about your child’s education. Teaching and learning works best when parents and teachers talk to each other and work together to solve any problems. You are always welcome to ask about and request a copy of your school’s policies and procedures.
If the matter is not resolved by speaking to the Principal or Assistant Principal at your school, you can contact the School's leadership consultant at DOSCEL who can assist you and the school to find a solution. DOSCEL is committed to treating everyone with dignity and respect and encourages good communication between parents and schools.
All concerns and complaints lodged with DOSCEL are addressed in line with relevant professional and administrative standards and in accordance with obligations and rights afforded under Victorian legislative and regulatory frameworks. These include the Education and Training Reform Act 2006, the Charter of Human Rights and Responsibilities Act 2006 and the Equal Opportunity Act 2010.
For further information please refer to St Agatha's Complaints and Grievances Management Policy